These Terms of Service ("Terms") govern your use of our website and the services provided by Garage Door Engineers ("we," "our," or "us"). By using our website or services, you agree to these Terms. If you do not agree, please do not use our services.
Our services
Garage Door Engineers provides:
- Garage door installation and replacement
- Garage door repair and maintenance
- Spring replacement and repair
- Opener installation and repair
- Emergency garage door service
- Commercial garage door solutions
- Preventive maintenance programs
All services are provided by licensed and insured technicians in line with local building codes and safety standards.
Appointments and scheduling
Scheduling
You can schedule an appointment online through our website, or by phone at (813) 900-4564.
Cancellations
We ask for 24 hours' notice to cancel an appointment. Late cancellations or no-shows may result in a cancellation fee.
Emergency service
Emergency service is available 24/7. Emergency calls may carry additional fees based on the time of day and how urgent the work is.
Pricing and payment
Quotes and estimates
We provide free estimates for most services. Quotes are valid for 30 days from the date we issue them.
Payment terms
Payment is due when the work is complete, unless we agree otherwise in writing. We accept:
- Cash
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- Checks (with valid ID)
- Financing options (where available)
Additional charges
Additional charges may apply for emergency service, after-hours appointments or special equipment. We will tell you about these charges clearly before any work begins.
Warranties
Workmanship warranty
We provide a 90-day warranty on all repair work and a 1-year warranty on new installations. This warranty covers defects in workmanship and materials.
Manufacturer warranties
New products come with manufacturer warranties that vary by product. We will give you the warranty information for every new product we install.
What warranties do not cover
- Damage caused by misuse or neglect
- Normal wear and tear
- Damage from accidents or natural disasters
- Unauthorized changes or modifications
Liability and insurance
Our liability
Our liability is limited to the amount you paid for the specific service. We are not liable for indirect, incidental or consequential damages.
Insurance
We carry comprehensive liability insurance and workers' compensation coverage. A certificate of insurance is available on request.
Your responsibilities
As our customer, you agree to:
- Give us safe access to the work area
- Keep pets secured during the visit
- Move vehicles out of the garage when we ask
- Give us accurate information about the service you need
Safety and compliance
Safety standards
All work is done in line with industry safety standards and local building codes. Our technicians are trained in safety procedures and use the right safety equipment.
Licensing
We hold all licenses and certifications required for garage door work in Florida. License numbers are available on request.
Code compliance
All installations follow local building codes and the manufacturer's specifications. We get the necessary permits when they are required.
Privacy
Our Privacy Policy explains how we collect and use personal information, and it is part of these Terms. By using our services, you agree to the collection and use of your information as described there.
Ending service
We may end or refuse service to any customer for any reason, including:
- Non-payment
- Breaking these Terms
- Safety concerns
- Abusive or threatening behavior
You may end our services at any time by telling us in writing.
Resolving disputes
We work to resolve every concern fairly. If you have a concern about our services:
- Contact us directly to talk it through
- We will look into it and respond within 5 business days
- If it is still not resolved, we may offer mediation or arbitration
These Terms are governed by the laws of the State of Florida, and any dispute will be resolved in the courts of Florida.
Changes to these Terms
We may update these Terms from time to time. Changes take effect as soon as we post them on this page, and continuing to use our services after a change means you accept the new Terms.
Contact us
Questions about these Terms? Call us at (813) 900-4564 or email support@garagedoorengineers.com.